Terms of Service

Effective Date: March 2026

Welcome to HeyNaybr. By accessing this website or using services provided by HeyNaybr, you agree to the following Terms of Service. If you do not agree, please refrain from using our services.

1. Nature of Services

HeyNaybr provides local errand running and item pickup or delivery services for individuals, households, and small businesses within designated service areas in Ocean County, New Jersey. Services may include grocery shopping, store pickups, pharmacy pickups, supply runs, document delivery, and similar everyday errands.

2. Non-Medical & No Passenger Transportation

HeyNaybr does not provide medical care, personal care, home health services, or clinical services. HeyNaybr also does not provide passenger transportation. Services are limited strictly to errand completion and item pickup or delivery.

3. Service Area

HeyNaybr primarily serves Brick Township and Toms River, New Jersey. Requests in nearby areas may be accepted depending on distance, schedule availability, and logistics. Additional travel fees may apply for errands outside the primary service area.

4. Scheduling & Availability

All services are subject to scheduling availability and confirmation. HeyNaybr reserves the right to decline any request that falls outside the scope of services, service area, safety guidelines, or business capacity.

5. Payment Terms

Service pricing is confirmed before errands begin. Payment may be required prior to service or immediately upon completion depending on the nature of the request. Monthly service plans are billed in advance and do not roll over. Additional fees may apply for extended time, additional stops, or distance beyond standard travel ranges.

6. Cancellations & Rescheduling

Clients should provide reasonable notice when cancelling or rescheduling an errand. Late cancellations or missed appointments may result in a service charge to cover reserved time.

7. Client Responsibilities

Clients are responsible for providing accurate addresses, clear instructions, and lawful requests. HeyNaybr reserves the right to refuse tasks that are illegal, unsafe, inappropriate, or outside the scope of normal errand services.

8. Limitation of Liability

HeyNaybr is not responsible for delays caused by traffic, weather conditions, store closures, inventory shortages, third-party service providers, or other circumstances beyond reasonable control. Liability for any claim related to services is limited to the amount paid for the specific service involved.

9. Website Use

All website content, branding, and materials associated with HeyNaybr are the property of HeyNaybr and may not be copied, reproduced, or distributed without written permission.

10. Modifications to Terms

HeyNaybr reserves the right to modify these Terms of Service at any time. Updates will be posted on this page. Continued use of services after changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey.

Privacy Policy

Effective Date: March 2026

HeyNaybr respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, and safeguarded when you visit our website or use services provided by HeyNaybr.

1. Information We Collect

We may collect personal information such as your name, phone number, email address, service address, and service-related details when you:

• Submit a contact form
• Call or text us
• Request or schedule services
• Enroll in a recurring service plan

We may also collect limited technical data such as device type, browser information, and general website usage through standard analytics tools to help improve website functionality and service experience.

2. How We Use Your Information

Information collected may be used to:

• Respond to inquiries
• Schedule and complete requested errands
• Process service payments
• Send service confirmations or updates
• Improve service quality and website functionality

HeyNaybr does not sell, rent, or trade personal information.

3. Payment Processing

Payments may be processed through secure third-party payment providers. HeyNaybr does not store full credit card numbers or payment details. Payment processors are responsible for safeguarding financial data according to their own security standards and policies.

4. Information Sharing

Personal information may be shared only when reasonably necessary to:

• Complete a requested errand or purchase
• Interact with stores, pharmacies, or service providers on your behalf
• Comply with legal requirements
• Protect the rights, safety, or operations of HeyNaybr or its clients

HeyNaybr does not share personal information for advertising or marketing purposes.

5. Data Security

Reasonable administrative, technical, and operational safeguards are used to help protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

Personal information may be retained only as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, or enforce service agreements.

7. Text & Email Communications

By contacting HeyNaybr through phone, text message, email, or website forms, you consent to receive communications related to service requests, scheduling, updates, and account matters. Standard carrier messaging rates may apply.

8. Cookies & Website Analytics

Our website may use standard analytics tools or cookies to better understand how visitors use the site and to improve functionality and performance. These tools collect general usage data and do not identify individual users.

9. Third-Party Links

This website may contain links to third-party websites or services. HeyNaybr is not responsible for the privacy practices or content of external sites.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page and become effective upon publication. Continued use of the website or services indicates acceptance of the revised policy.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

HeyNaybr
Email: [email protected]

Disclaimer

Effective Date: March 2026

HeyNaybr provides local errand running and item pickup or delivery services for individuals, households, and small businesses. By accessing this website or using HeyNaybr services, you acknowledge and agree to the following limitations and disclaimers.

Non-Medical Services

HeyNaybr is not a healthcare provider and does not provide medical care, nursing services, home health services, personal care, supervision, or clinical assistance of any kind.

No Passenger Transportation

HeyNaybr does not transport passengers. Services are limited strictly to errands, item pickup, shopping, and delivery tasks.

Not a Replacement for Professional Care

HeyNaybr services are intended for convenience and support only. They do not replace licensed medical professionals, caregivers, legal professionals, financial advisors, or emergency services. Clients remain responsible for obtaining appropriate professional assistance when necessary.

Independent Service Provider

HeyNaybr operates as an independent errand service provider. Nothing on this website or within any service arrangement creates a healthcare, custodial, employment, or fiduciary relationship.

Purchases & Third-Party Products

When HeyNaybr completes errands involving store purchases, pharmacy pickups, or third-party products, HeyNaybr acts only as a convenience service facilitating the pickup or delivery. HeyNaybr is not responsible for product quality, manufacturer defects, inventory availability, store errors, or third-party service issues.

Limitation of Responsibility

HeyNaybr is not responsible for delays or service disruptions caused by traffic, weather conditions, store closures, inventory shortages, pharmacy delays, third-party errors, or circumstances beyond reasonable control.

By booking or using HeyNaybr services, you acknowledge these limitations and agree to use services accordingly.

Cancellations, Changes & Refunds

Effective Date: March 2026

This policy applies to all HeyNaybr services. It outlines scheduling expectations, cancellation procedures, service changes, and refund terms for errands and delivery requests.

1. Scheduling & Dispatch

All services are scheduled based on availability and confirmed prior to dispatch. Once HeyNaybr has departed to begin a scheduled errand or service request, the service is considered in progress.

2. Client Cancellations

Cancellation terms are as follows:

• Cancellations made before dispatch will not be billed.
• Cancellations made after dispatch may be billed in full.
• Cancellations after arrival at the pickup location may be considered completed services and billed accordingly.

3. No-Shows & Access Issues

If a client is unavailable at the scheduled time, fails to provide required access, or provides incomplete instructions preventing the errand from being completed, the service may be considered fulfilled and billed accordingly.

4. Monthly Plans

Monthly service plans are billed in advance. Unused errands do not roll over to the next billing cycle. Plan cancellations require advance notice and typically take effect at the start of the next billing period unless otherwise agreed in writing.

5. Refund Policy

Completed services are non-refundable. Refunds are not issued for:

• Unused errands within a monthly plan
• Late cancellations
• No-shows or access issues
• Store inventory shortages or pharmacy delays
• Third-party service provider issues
• Events outside of HeyNaybr’s reasonable control

Billing adjustments, if any, are issued solely at HeyNaybr’s discretion.

6. HeyNaybr-Initiated Cancellations

If HeyNaybr must cancel a scheduled service due to safety concerns, severe weather, vehicle issues, or other unforeseen circumstances, the client will not be charged and may be offered rescheduling when possible.

7. Policy Updates

HeyNaybr reserves the right to update this policy at any time. Updated terms apply prospectively and do not affect services already completed.

8. Questions

Questions regarding cancellations or billing may be directed to:

[email protected]

You're All Set

Thank you for reaching out to HeyNaybr. Your message has been received successfully.

Eli will personally review your request and respond within one business day (Monday–Friday, 9AM–5PM).